Frequently Asked Questions
Everything you need to know about shopping with City Bird.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our facility.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.
Do you offer international shipping?
Currently, City Bird ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
How can I track the status of my shipment?
Once your order is shipped, a confirmation email containing a direct link to your tracking information will be sent to the email address provided at checkout.